How DevOps Achieves ITSM Goals: Reflections from Pink17

March 15, 2017 Thomas Hooker

I recently attended the 2017 Pink Elephant Conference in Las Vegas. This IT service management (ITSM) event focuses on how to lead and manage people, processes, and technology successfully in the ever-changing IT and business landscapes.

We went because CollabNet’s solutions portfolio has expanded recently. Our offerings are relevant not only to developers and the left side of the software development lifecycle, but also to the operations teams further downstream.

These forums are important because they help us learn from IT professionals who know the ins and outs of improving service management and the challenges of aligning IT with the business.

We spoke with experts from several large enterprises, higher-education organizations, and government agencies who are curious about how to get started with DevOps. They want to make a positive change within their organizations by using DevOps to create a higher level of service.

But balancing the existing and the new can be challenging. People are comfortable with their processes and tools, so making changes without disrupting the existing situation is a concern even when they know those changes will only improve things.

Some of the questions I got were along the lines of: How can we get started? What are the integrations we need with existing tools and processes? What are the best practices in creating alignment among teams?

Many of our discussions also revolved around how DevOps and ITSM complement each other.

Whether preserving the value of legacy technologies while implementing new apps and processes or using DevOps tools with Waterfall methodologies, those are the questions and discussions many of us in the industry are addressing. And, we’re learning that we don’t have to sacrifice one for the other.

It was a privilege sharing with Pink Elephant attendees how software development really can be integrated with business objectives and service management goals using a DevOps approach. New technologies and concepts can be implemented seamlessly without disrupting existing systems.

I look forward to staying in touch with the folks we met at Pink Elephant and helping them get started on the DevOps journey.

About the Author

Thomas Hooker

Thomas Hooker is vice president of marketing at Collabnet. As the head of CollabNet's marketing team, he oversees demand generation, brand, customer marketing, public relations, analyst relations, product marketing, and corporate communications. A 20+ year veteran of high-tech Thomas has held Marketing, Product Management and Engineering positions at a variety of leading companies including BMC, Boole & Babbage, Tidal Software and Cisco.

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